We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (23)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
19 Sep 2018 10:14
6 Sep 2018 01:50
Order came quickly, well packed, description, parcel tracking.
9 Jul 2018 20:34
squeaker inside. enthusiastic dog!
8 Jul 2018 09:56
12 Jun 2018 06:38
доставка быстрая. игрушки хватило на 5 минут.
21 May 2018 10:02
my dog love it! super cute and make sound
10 May 2018 14:38
big pensé was More But even So Is very nice and It weenie the month 10 day reach
7 May 2018 06:20
great toy, squeaker inside, special ordered soft, tk. daughter constantly dog toys таскает))
2 May 2018 08:41
cool product. My dog is happy
23 Apr 2018 03:14
goods in 2 months пришёл, defective, quality
22 Apr 2018 01:20
Dog absolutely loves this toy. Awesome but small compared to images
21 Apr 2018 08:52
all is excellent, thank you store!
19 Apr 2018 10:17
goods not arrived, money immediately returned
19 Apr 2018 04:17
Consignment was satisfactory
17 Apr 2018 14:39
My dog literally fell in love with this toy, I mean he eat with it sleep with it and go out with it! highly recommended!! thanks you so much
15 Apr 2018 14:59
just reembolsando or value. east voltarei a buy com, recomendo!!
10 Apr 2018 22:02
Came after 1 month to Poland, my puppy loves it! Perfect for biting. I recomend you this store!
7 Apr 2018 13:26
7 Apr 2018 01:35
3 Apr 2018 07:13
squeaker еле еле-works, a pair of торчало thread, but overall standards. delivery of the month
27 Mar 2018 04:31
good quality goods store thank you
21 Mar 2018 14:11
Our little dog LOVES chicken! She is always scratching the sofa or carpet or her bed like she is digging so we joke that she is trying to dig her way to China so when this came in the mail I told her this is what dogs get in China! She loves it!
19 Mar 2018 23:19
good goods!!! description full. fast delivery екатеринбург epacket. 100% it to store!
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