We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (41)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
27 Sep 2018 12:13
27 Sep 2018 04:50
Good quality, dog happy. It 'S very quickly. Respect.
26 Sep 2018 06:35
Looks like a good product. I am curious how it will hold up over time.
26 Sep 2018 03:21
25 Sep 2018 19:22
its a good item. my dog loved it. the size is ok for my large dog. i will order another one with handle. but i recommend this one also
25 Sep 2018 08:01
Cool toy, dog playing with pleasure, quality good autumn
24 Sep 2018 08:39
Product compliant description except that the dog a set 5 minutes for destroying.
23 Sep 2018 05:18
23 Sep 2018 04:38
Toys are good, but my did not last long. And, thank you!
22 Sep 2018 22:46
Excellent апортировка! Not a one-off. Dog happy enough. What you were looking for! But the goods was driving for a long time. One and a half months.
22 Sep 2018 07:52
Small but well-made)
22 Sep 2018 01:26
Shipping a little more than a month. Cool toy. Two big dog happy, usually toys hold we have no more days this is like a week and all is fine. Will be happy to order more
21 Sep 2018 03:39
Highly recommended for dog
20 Sep 2018 06:40
Normal toy. Thank you
19 Sep 2018 19:58
Thank you very much, like the dog, Fast shipping, recommend
19 Sep 2018 12:42
Thank you so much!!! Toy Super!!!
18 Sep 2018 22:01
17 Sep 2018 12:03
16 Sep 2018 06:28
For one night растрепал puppy :)
16 Sep 2018 04:21
14 Sep 2018 06:52
Good product, fast shipping. keep up!
1 Sep 2018 19:38
My puppy loves it. It has become one of his favorite to play with. Nice material.
1 Sep 2018 02:21
Hello. Well received, compliant to descriptive, my dog l'à passed;-)
31 Aug 2018 08:24
31 Aug 2018 03:55
Item arrived quickly it like there is no smell
30 Aug 2018 11:25
29 Aug 2018 15:31
29 Aug 2018 09:44
Only 1 week, received toys.
28 Aug 2018 18:26
Went on for two months to Sakhalin, thought size will be more generally ok
28 Aug 2018 08:42
Very durable. My dog to the Adora!
28 Aug 2018 03:00
Great toys. 100% recommend. My dog luv them so much.
26 Aug 2018 23:33
Like a dog
26 Aug 2018 11:55
22 Aug 2018 07:30
Amazing! My dog absolutely loves it, and won't let go! Highly recommended
21 Aug 2018 15:34
Good toy for dog. Recommend!
20 Aug 2018 12:00
20 Aug 2018 07:16
Great toy! One of my favorite now) but the truth on the third day has been divorced couple parts, but it's probably not toy guilty, and dog игрушко-убивака)))) order more. Recommend
18 Aug 2018 01:12
very happy with the product my baby girl loved it, the moment she got this toy.
16 Aug 2018 21:15
Shipping less than a month, the toy is made with high quality.
16 Aug 2018 07:30
16 Aug 2018 03:02
Cool toy, but with our биглем-rodents lived a week: D
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